Role of Technology Readiness in Airline Passengers’ Perceptions of Self-service Technology Quality
Self-service technology (SST) is more crucial now than before for the service delivery of airlines. Many airlines employ various types of SSTs so that passengers can perform certain services on their own. Although many passengers enjoy using the self-service option, some are not ready to adopt such...
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| Format: | Article |
| Language: | English |
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AfricaJournals
2021-07-01
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| Series: | African Journal of Hospitality, Tourism and Leisure |
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| Online Access: | https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_18_10_2_670-681.pdf |