Evaluasi Kualitas Layanan Nasabah dengan Metode Kano, Analisis Kuadran dan Triz Studi Kasus: Bank Nagari Cabang Pembantu Universitas Bung Hatta Padang
The banking industry is one of the pulse of Indonesian economic system. Bank Nagari is an industry aims to support the community’s economic development in West Sumatra. These objectives can be realized if Bank Nagari is able to face the existing challenges and problems. However, based on the prelimi...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Universitas Andalas
2017-01-01
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| Series: | Jurnal Optimasi Sistem Industri |
| Subjects: | |
| Online Access: | http://josi.ft.unand.ac.id/index.php/josi/article/view/85 |