Evaluasi Kualitas Layanan terhadap Operator Telekomunikasi: Tinjauan Perspektif Pelanggan
This study examines the quality level of service in one of the telecommunication operator (mobile network provider) in Makassar. This paper focuses on the identification of the gaps, mapping quality level of service, and the evaluation of the service quality level. The study was conducted using SERV...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universitas Andalas
2017-10-01
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| Series: | Jurnal Optimasi Sistem Industri |
| Subjects: | |
| Online Access: | http://josi.ft.unand.ac.id/index.php/josi/article/view/92 |