KNOWLEDGE, SAFETY, RESISTANCE AND SERVICE UTILIZATION OF SELF-SERVICE BANKING TECHNOLOGY
The self-service technologies are constantly evolving banks and financial institutions and this also reflected in adaptive necessity and the follow-up by customers. Besides, resistance behavior and security perceived also impact on the adoption of those new technologies. The purpose of this study wa...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Universidade Federal de Santa Maria
2012-05-01
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| Series: | Revista de Administração da UFSM |
| Subjects: | |
| Online Access: | http://cascavel.ufsm.br/revistas/ojs-2.2.2/index.php/reaufsm/article/download/1127/pdf |