Différences de gestion collective des situations critiques dans les activités de service selon deux types d’organisation du travail
The objective of the research was to help service sector employees to identify the collective regulation used in the daily management of service relations, in order to counteract the resulting fluctuations and problems. In theory, collective regulation depends on different forms of collective work,...
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| Format: | Article |
| Language: | English |
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Institut de Recherche Robert-Sauvé en Santé et en Sécurité du Travail (IRSST)
2002-05-01
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| Series: | Perspectives Interdisciplinaires sur le Travail et la Santé |
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| Online Access: | http://journals.openedition.org/pistes/2696 |