THE INFLUENCE OF SERVICE QUALITY ON USERS' BEHAVIOURAL INTENTIONS IN DEVELOPING COUNTRIES: A CROSS-SECTIONAL STUDY IN CAPE VERDE'S PUBLIC HOSPITALS
The study analyses the influence of perceived service quality and patients' satisfaction on behavioral intentions, as well as the role of the institutional image in this chain of relations, studying also the applicability of the PAKSERV scale in the Cape Verdean health care context. Data collec...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
2019-06-01
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| Series: | International Journal for Quality Research |
| Subjects: | |
| Online Access: | http://ijqr.net/journal/v13-n2/8.pdf |