CUSTOMER CARE - A TOTALLY IGNORED MANAGEMENT TOOL ON THE ROMANIAN SERVICES MARKET

CUSTOMER CARE - A TOTALLY IGNORED MANAGEMENT TOOL ON THE ROMANIAN SERVICES MARKET

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<span>Quality and customer satisfaction are important subjects receiving increasing attention worldwide. An organization's ability to remain in business depends entirely on its ability to win and retain customers. The nature and number of competitors and their ability to offer similar pro...

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Bibliographic Details
Main Authors: Dan DUMITRIU, Constanţa PÂSLARU, Anca Gabriela ILIE, Roxana SÂRBU
Format: Article
Language:English
Published: Universitatii Suceava 2009-06-01
Series:Revista de Turism: Studii si Cercetari in Turism
Subjects:
quality
customer satisfaction
customer care
profit
Online Access:http://revistadeturism.ro/index.php/rdt/article/view/121

Internet

http://revistadeturism.ro/index.php/rdt/article/view/121

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