The Satisfaction Index in the Hotel Business Case Study: Vega Hotel by Galati
This study focuses on customers' level of satisfaction in the hotel industry. In this case, the level of satisfaction represents an index that links customers' satisfaction with the firm's effort to offer not only effective accommodation services, but other services as well. Under t...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Danubius University
2016-05-01
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| Series: | EIRP Proceedings |
| Subjects: | |
| Online Access: | http://www.proceedings.univ-danubius.ro/index.php/eirp/article/view/1719/1751 |