THE IMPACT OF SERVICE QUALITY ON ORGANIZATIONAL PERFORMANCE IN THE MOBILE TELECOMMUNICATIONS SECTOR IN EGYPT
The purpose of this paper is to empirically investigate the relationship between service quality (SQ) and organizational performance (OP) within the Egyptian mobile telecommunications setting. A valid research instrument was utilized to conduct a survey of 384 top- middle- and supervisory level mana...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
University of Kragujevac
2020-03-01
|
| Series: | Proceedings on Engineering Sciences |
| Subjects: | |
| Online Access: | http://pesjournal.net/journal/v2-n1/10.pdf |