ANTESEDEN CUSTOMER SATISFACTION DAN DAMPAKNYA PADA PURCHASE INTENTION
This research analyzed the effects of service quality and customer experience to customer satisfaction and its impact on purchase intention of costumer internet services in West Jakarta. This research used hypothesis testing as a research design. The primary data were obtained through questionnaire...
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Format: | Article |
Language: | Indonesian |
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Universitas Trisakti
2018-02-01
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Series: | Jurnal Manajemen dan Pemasaran Jasa |
Subjects: | |
Online Access: | https://www.trijurnal.lemlit.trisakti.ac.id/jasa/article/view/1680 |