A Study on Perception of Customers and Bankers towards Service Quality in Public Sector Banks in Odisha
Banks are facing increased competition due to globalization, technological advancement and consumer awareness about their rights.This phenomenon has put the banks to rethink and revise the service quality, especially in the growth and development of service sector. Service quality is an important...
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| Format: | Article |
| Language: | English |
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Srusti Academy of Management
2016-06-01
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| Series: | Srusti Management Review |
| Subjects: | |
| Online Access: | http://www.srustimanagementreview.ac.in/paperfile/161747758_A%20Study%20on%20Perception%20of%20Customers%20and%20Bankers-Kalpana%20Panigrahi%20&%20Bidhu%20Bhusan%20Mishra-Vol.%20-%20IX%20%20Issue%20I%20%20Jan%20-%20Jun%202016.pdf |