Assessing the quality of dental services using SERVQUAL model

Assessing the quality of dental services using SERVQUAL model

Background: The measurement of service quality had an important role in managing service provided, diagnosing the problem, and assessing service performance. Patient satisfaction is one of the key indicators of quality in health-care organizations. This study aimed to measure the service quality gap...

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Bibliographic Details
Main Authors: Nooredin Dopeykar, Mohammadkarim Bahadori, Parisa Mehdizadeh, Ramin Ravangard, Mahmood Salesi, Seyed Mojtaba Hosseini
Format: Article
Language:English
Published: Wolters Kluwer Medknow Publications 2018-01-01
Series:Dental Research Journal
Subjects:
Dental services
expectation
patient
perception
Online Access:http://www.drjjournal.net/article.asp?issn=1735-3327;year=2018;volume=15;issue=6;spage=430;epage=436;aulast=Dopeykar

Internet

http://www.drjjournal.net/article.asp?issn=1735-3327;year=2018;volume=15;issue=6;spage=430;epage=436;aulast=Dopeykar

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