Introduction of a Surgical Navigator in the Perioperative Process Improves Patient Satisfaction

Background: Patients who had received surgical services at Bellin Hospital reported anxiety with the surgical flow. This study tested the hypothesis that the introduction of a surgical navigator, someone who guided the patient and their accompanying others throughout the surgical process, would impr...

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Main Authors:	Brett G Marshall, Maija S Assef, Ryan B Pitney, Maria CJ Macco, Bradley M Tschoeke, Marcus A Oksa MS, RCP, Amy Yeatman DO
Format:	Article
Language:	English
Published:	SAGE Publishing 2017-03-01
Series:	Journal of Patient Experience
Online Access:	https://doi.org/10.1177/2374373517692916

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spelling	doaj-c393407e879a44c49da6c47a7273d0a92020-11-25T03:55:18ZengSAGE PublishingJournal of Patient Experience2374-37432374-37352017-03-01410.1177/237437351769291610.1177_2374373517692916Introduction of a Surgical Navigator in the Perioperative Process Improves Patient SatisfactionBrett G Marshall0Maija S Assef1Ryan B Pitney2Maria CJ Macco3Bradley M Tschoeke4Marcus A Oksa MS, RCP5Amy Yeatman DO6 University of Wisconsin-Madison located in Madison, Wisconsin Macalester College located in Saint Paul, Minnesota University of Wisconsin-La Crosse located in La Crosse Wisconsin University of Wisconsin-Madison located in Madison, Wisconsin University of Wisconsin-Madison located in Madison, Wisconsin Health located in Green Bay Wisconsin Health located in Green Bay WisconsinBackground: Patients who had received surgical services at Bellin Hospital reported anxiety with the surgical flow. This study tested the hypothesis that the introduction of a surgical navigator, someone who guided the patient and their accompanying others throughout the surgical process, would improve patient satisfaction. Methods: Ambulatory surgical patients were randomized to control and study groups. The study group patients were assigned a surgical navigator. Prior to discharge from the hospital, patients were asked to complete a patient satisfaction survey. Results: The study group had significantly higher mean scores ( P value ≤ 0.026), top box scores ( P value ≤ 0.021), and positive comments. Conclusion: The addition of a surgical navigator to the perioperative process significantly enhanced patient satisfaction in ambulatory surgical patients.https://doi.org/10.1177/2374373517692916
collection	DOAJ
language	English
format	Article
sources	DOAJ
author	Brett G Marshall Maija S Assef Ryan B Pitney Maria CJ Macco Bradley M Tschoeke Marcus A Oksa MS, RCP Amy Yeatman DO
spellingShingle	Brett G Marshall Maija S Assef Ryan B Pitney Maria CJ Macco Bradley M Tschoeke Marcus A Oksa MS, RCP Amy Yeatman DO Introduction of a Surgical Navigator in the Perioperative Process Improves Patient Satisfaction Journal of Patient Experience
author_facet	Brett G Marshall Maija S Assef Ryan B Pitney Maria CJ Macco Bradley M Tschoeke Marcus A Oksa MS, RCP Amy Yeatman DO
author_sort	Brett G Marshall
title	Introduction of a Surgical Navigator in the Perioperative Process Improves Patient Satisfaction
title_short	Introduction of a Surgical Navigator in the Perioperative Process Improves Patient Satisfaction
title_full	Introduction of a Surgical Navigator in the Perioperative Process Improves Patient Satisfaction
title_fullStr	Introduction of a Surgical Navigator in the Perioperative Process Improves Patient Satisfaction
title_full_unstemmed	Introduction of a Surgical Navigator in the Perioperative Process Improves Patient Satisfaction
title_sort	introduction of a surgical navigator in the perioperative process improves patient satisfaction
publisher	SAGE Publishing
series	Journal of Patient Experience
issn	2374-3743 2374-3735
publishDate	2017-03-01
description	Background: Patients who had received surgical services at Bellin Hospital reported anxiety with the surgical flow. This study tested the hypothesis that the introduction of a surgical navigator, someone who guided the patient and their accompanying others throughout the surgical process, would improve patient satisfaction. Methods: Ambulatory surgical patients were randomized to control and study groups. The study group patients were assigned a surgical navigator. Prior to discharge from the hospital, patients were asked to complete a patient satisfaction survey. Results: The study group had significantly higher mean scores ( P value ≤ 0.026), top box scores ( P value ≤ 0.021), and positive comments. Conclusion: The addition of a surgical navigator to the perioperative process significantly enhanced patient satisfaction in ambulatory surgical patients.
url	https://doi.org/10.1177/2374373517692916
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Introduction of a Surgical Navigator in the Perioperative Process Improves Patient Satisfaction

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