Integration of Quality Function Deployment and Kano Model in Service Business
The purpose of this study is to determine the priority of customer requirements and technical responses for restaurants using the Quality Function Deployment (QFD) with the integration of the Kano Model. The data is collected through direct observations, interviews, and surveying of 150 respondents...
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| Format: | Article |
| Language: | English |
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Universitas Tarumanagara
2019-09-01
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| Series: | Jurnal Manajemen |
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| Online Access: | http://ecojoin.org/index.php/EJM/article/view/572 |