Approach and research models of quality and business performance: a critical review
This paper synthesizes the research based on the relationship between quality and performance. This review is carried out from different research design types: measures of quality management and business performance, and different research models. We focus our review on research studies written to a...
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| Format: | Article |
| Language: | English |
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Universidad del País Vasco (UPV/EHU)
2009-12-01
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| Series: | Management Letters/Cuadernos de Gestión |
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| Online Access: | http://www.ehu.es/cuadernosdegestion/revista/index.php/en/published-issues?y=2009&v=9&n=2&o=5 |