Improving Internal Communication Management in SMEs: Two Case Studies in Service Design

Improving Internal Communication Management in SMEs: Two Case Studies in Service Design

Effective information management is a success factor for business growth, but small and medium-sized enterprises (SMEs) face challenges in transferring knowledge and information from one organizational unit to another. In this study of two case companies, participative business model development pro...

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Bibliographic Details
Main Authors: Tuomo Eskelinen, Mervi Rajahonka, Kaija Villman, Ulla Santti
Format: Article
Language:English
Published: Carleton University 2017-06-01
Series:Technology Innovation Management Review
Subjects:
business model
internal communication management
participative process
service design
stakeholder involvement
training
Online Access:http://timreview.ca/article/1081

Internet

http://timreview.ca/article/1081

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