Measuring restaurant service quality in East London, South Africa: A comparison of restaurant customer expectations and perceptions.
The purpose of this study was to measure service quality in restaurants in East London, South Africa. The aims were to: (a) asses customers’ expectations and perceptions of service quality and to (b) establish the significance of difference between perceived and expected service quality. The empiric...
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| Format: | Article |
| Language: | English |
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AfricaJournals
2018-02-01
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| Series: | African Journal of Hospitality, Tourism and Leisure |
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| Online Access: | https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_8_vol_7_2__2018.pdf |