The role of empowerment in improving internal process, customer satisfaction, learning and growth

The objective of this research was to identify the role of empowerment in enhancing Safeway Company's performance in Jordan using structural equation model (SEM). The authors used a predictive-descriptive strategy to determine Safeway Company's levels of empowerment. To evaluate the role o...

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Bibliographic Details
Main Authors: Ziyad Saleh Al-Omari, Khaled Abed Alqader Alomari, Nader Mohammad Aljawarneh
Format: Article
Language:English
Published: Growing Science 2020-04-01
Series:Management Science Letters
Subjects:
Online Access:http://www.growingscience.com/msl/Vol10/msl_2019_296.pdf