Modifying the SERVPERF to assess paratransit minibus taxis trotro in Ghana and the relevance of mobility-as-a-service features to the service

In Ghana, minibus taxis (trotros) are an important mode of transport that commute about 60% of the traveling public. In spite of their popularity, minibuses are generally inefficient, disorganized and have low service quality. In an attempt to assess service quality of the service, a modified SERVPE...

Full description

Bibliographic Details
Main Authors: Emmanuel Dzisi, Daniel Atuah Obeng, Yaw Adubofour Tuffour
Format: Article
Language:English
Published: Elsevier 2021-05-01
Series:Heliyon
Subjects:
Online Access:http://www.sciencedirect.com/science/article/pii/S2405844021011749