PREDICTIVE MODELS FOR SUPPORT OF INCIDENT MANAGEMENT PROCESS IN IT SERVICE MANAGEMENT
ABSTRACT The work presented in this paper is focused on creating of predictive models that help in the process of incident resolution and implementation of IT infrastructure changes to increase the overall support of IT management. Our main objective was to build the predictive models using machine...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Technical University of Kosice
2018-03-01
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| Series: | Acta Electrotechnica et Informatica |
| Subjects: | |
| Online Access: | http://www.aei.tuke.sk/papers/2018/1/09_Sarnovsky.pdf |