KEPUASAN MAHASISWA TERHADAP “SERVICE QUALITY” DI FAKULTAS TEKNIK UNIVERSITAS DIPONEGORO MENGGUNAKAN METODE “STUDENT SATISFACTION INVENTORY”

KEPUASAN MAHASISWA TERHADAP “SERVICE QUALITY” DI FAKULTAS TEKNIK UNIVERSITAS DIPONEGORO MENGGUNAKAN METODE “STUDENT SATISFACTION INVENTORY”

College is a service industry providing service activities of higher education, where quality of service andproduct have must be committed to customer satisfaction orientation. Diponegoro University as one of TheState University which is located in Semarang Central Java become research object at thi...

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Bibliographic Details
Main Authors: Zainal Fanani R, Haryo Santoso, Ina Lusiana
Format: Article
Language:English
Published: Diponegoro University 2012-02-01
Series:Teknik
Subjects:
customer satisfaction orientation, importance score, Importance-Satisfaction Matrix, performance gap, satisfaction score and Student Satisfaction Inventory
Online Access:http://ejournal.undip.ac.id/index.php/teknik/article/view/2145

Internet

http://ejournal.undip.ac.id/index.php/teknik/article/view/2145

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