Actionable trust in service organizations: A multi-dimensional perspective
Purpose. The paper explores attitudinal and behavioral antecedents of trust and respective outcomes within the service industry at multiple levels of analysis. Method. Data were obtained from academic and administrative service providers (n = 76) and clients (n = 868) using paper-and-pencil and on-l...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Colegio Oficial de Psicólogos de Madrid
2015-01-01
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| Series: | Journal of Work and Organizational Psychology |
| Online Access: | http://www.redalyc.org/articulo.oa?id=231337099004 |