Evaluating Citizen Satisfaction and Prioritizing Their Needs Based on Citizens’ Complaint Data
Citizen Relationship Management (CiRM) is one of the important matters in citizen-centric e-government. In fact, the most important purpose of e-government is to satisfy citizens. The ‘137 system’ is one of the most important ones based on the citizen-centric that is a municipali...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2019-08-01
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| Series: | Sustainability |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2071-1050/11/17/4595 |