The Consumer Claims, on-line Dispute Resolution and Innovation in the Public Administration: A Case Study of the Consumidor.gov Platform in Brazil During 2014-2019
Objective: this paper examines the Brazilian governmental platform named Consumidor.gov that was created in 2014 as an online mechanism of alternative dispute resolution between consumers and companies. Methodology: first, it covers a short theoretical reference and it presents the methodology of t...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universidade Federal da Paraíba
2020-08-01
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| Series: | Teoria e Prática em Administração |
| Online Access: | https://periodicos.ufpb.br/index.php/tpa/article/view/51147 |