MENCIPTAKAN KEPUASAN TOTAL PELANGGAN MELALUI PENGGUNAAN QUALITY FUNCTION DEPLOYMENT PADA AGRIBISNIS SAYURAN [Creating Total Customer Satisfaction by Using Quality Function Deployment in Vegetables Agribusiness]

MENCIPTAKAN KEPUASAN TOTAL PELANGGAN MELALUI PENGGUNAAN QUALITY FUNCTION DEPLOYMENT PADA AGRIBISNIS SAYURAN [Creating Total Customer Satisfaction by Using Quality Function Deployment in Vegetables Agribusiness]

In the product design and development processes, Quality Function Deployment (QFD) provides a comprehensive, systematic approach to ensure that the products meet or exceed customer expectations. This paper reports the results of vegetables customers survey in Jakarta. Analytical Hierarchy Process (A...

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Bibliographic Details
Main Authors: Abidin 1), Marimin 2)
Format: Article
Language:English
Published: Bogor Agricultural University; Indonesian Food Technologist Association (IAFT) 2001-08-01
Series:Jurnal Teknologi dan Industri Pangan
Subjects:
agribussiness
deployment
customer statistification
vegetables
Online Access:http://journal.ipb.ac.id/index.php/jtip/article/view/4503
id doaj-cad312b55e78442e945feb25393f69ce
record_format Article
spelling doaj-cad312b55e78442e945feb25393f69ce2020-11-24T22:27:11ZengBogor Agricultural University; Indonesian Food Technologist Association (IAFT)Jurnal Teknologi dan Industri Pangan1979-77882087-751X2001-08-01122147155MENCIPTAKAN KEPUASAN TOTAL PELANGGAN MELALUI PENGGUNAAN QUALITY FUNCTION DEPLOYMENT PADA AGRIBISNIS SAYURAN [Creating Total Customer Satisfaction by Using Quality Function Deployment in Vegetables Agribusiness]Abidin 1)Marimin 2)In the product design and development processes, Quality Function Deployment (QFD) provides a comprehensive, systematic approach to ensure that the products meet or exceed customer expectations. This paper reports the results of vegetables customers survey in Jakarta. Analytical Hierarchy Process (AHP) method was used for weighing the result of survey, and the customer expectation were translated using QFD. To meet the biggest customer expectation, i.e. vegetables freshness, Just In Time (JIT) concept was utilized.http://journal.ipb.ac.id/index.php/jtip/article/view/4503agribussinessdeploymentcustomer statistificationvegetables
collection DOAJ
language English
format Article
sources DOAJ
author Abidin 1)
Marimin 2)
spellingShingle Abidin 1)
Marimin 2)
MENCIPTAKAN KEPUASAN TOTAL PELANGGAN MELALUI PENGGUNAAN QUALITY FUNCTION DEPLOYMENT PADA AGRIBISNIS SAYURAN [Creating Total Customer Satisfaction by Using Quality Function Deployment in Vegetables Agribusiness]
Jurnal Teknologi dan Industri Pangan
agribussiness
deployment
customer statistification
vegetables
author_facet Abidin 1)
Marimin 2)
author_sort Abidin 1)
title MENCIPTAKAN KEPUASAN TOTAL PELANGGAN MELALUI PENGGUNAAN QUALITY FUNCTION DEPLOYMENT PADA AGRIBISNIS SAYURAN [Creating Total Customer Satisfaction by Using Quality Function Deployment in Vegetables Agribusiness]
title_short MENCIPTAKAN KEPUASAN TOTAL PELANGGAN MELALUI PENGGUNAAN QUALITY FUNCTION DEPLOYMENT PADA AGRIBISNIS SAYURAN [Creating Total Customer Satisfaction by Using Quality Function Deployment in Vegetables Agribusiness]
title_full MENCIPTAKAN KEPUASAN TOTAL PELANGGAN MELALUI PENGGUNAAN QUALITY FUNCTION DEPLOYMENT PADA AGRIBISNIS SAYURAN [Creating Total Customer Satisfaction by Using Quality Function Deployment in Vegetables Agribusiness]
title_fullStr MENCIPTAKAN KEPUASAN TOTAL PELANGGAN MELALUI PENGGUNAAN QUALITY FUNCTION DEPLOYMENT PADA AGRIBISNIS SAYURAN [Creating Total Customer Satisfaction by Using Quality Function Deployment in Vegetables Agribusiness]
title_full_unstemmed MENCIPTAKAN KEPUASAN TOTAL PELANGGAN MELALUI PENGGUNAAN QUALITY FUNCTION DEPLOYMENT PADA AGRIBISNIS SAYURAN [Creating Total Customer Satisfaction by Using Quality Function Deployment in Vegetables Agribusiness]
title_sort menciptakan kepuasan total pelanggan melalui penggunaan quality function deployment pada agribisnis sayuran [creating total customer satisfaction by using quality function deployment in vegetables agribusiness]
publisher Bogor Agricultural University; Indonesian Food Technologist Association (IAFT)
series Jurnal Teknologi dan Industri Pangan
issn 1979-7788
2087-751X
publishDate 2001-08-01
description In the product design and development processes, Quality Function Deployment (QFD) provides a comprehensive, systematic approach to ensure that the products meet or exceed customer expectations. This paper reports the results of vegetables customers survey in Jakarta. Analytical Hierarchy Process (AHP) method was used for weighing the result of survey, and the customer expectation were translated using QFD. To meet the biggest customer expectation, i.e. vegetables freshness, Just In Time (JIT) concept was utilized.
topic agribussiness
deployment
customer statistification
vegetables
url http://journal.ipb.ac.id/index.php/jtip/article/view/4503
work_keys_str_mv AT abidin1 menciptakankepuasantotalpelangganmelaluipenggunaanqualityfunctiondeploymentpadaagribisnissayurancreatingtotalcustomersatisfactionbyusingqualityfunctiondeploymentinvegetablesagribusiness
AT marimin2 menciptakankepuasantotalpelangganmelaluipenggunaanqualityfunctiondeploymentpadaagribisnissayurancreatingtotalcustomersatisfactionbyusingqualityfunctiondeploymentinvegetablesagribusiness
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