Evaluation of concretization of local road in Padang city using the importance satisfaction analysis and customer satisfaction index methods
A road is the most critical infrastructure in economic development; therefore, it should be maintained at a certain level of service. In improving road quality, the satisfaction of road users can also be used as a reference to determine whether the road is still in good condition or if handling is n...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
EDP Sciences
2020-01-01
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| Series: | E3S Web of Conferences |
| Online Access: | https://www.e3s-conferences.org/articles/e3sconf/pdf/2020/16/e3sconf_iceedm2020_05007.pdf |