EFEK PELAYANAN SENYUM, SALAM, SAPA PETUGAS KASIR TERHADAP KEPUASAN KONSUMEN SUPERMARKET
This research was experimental research aimed at knowing the effect of smiling, greeting, and addressing of cashier toward the satisfaction of supermarket’s customers. This research used posttest only control group design. The subject were 62 customers of supermarket X.4. They were randomly divided...
| Main Authors: | , |
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| Format: | Article |
| Language: | Indonesian |
| Published: |
Universitas Diponegoro
2013-04-01
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| Series: | Jurnal Psikologi Undip |
| Subjects: | |
| Online Access: | http://ejournal.undip.ac.id/index.php/psikologi/article/view/8334 |