The influence of service environments on customer emotion and service outcomes
This study examined the impact of emotion on customer service and service output deals. The main objective of this study was to investigate the impact of physical environment and social services, the excitement, satisfaction and behavioral intentions of customers and ultimately service outputs. The...
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| Format: | Article |
| Language: | fas |
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University of Tehran
2015-06-01
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| Series: | مدیریت بازرگانی |
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| Online Access: | https://jibm.ut.ac.ir/article_50734_1a0d08aa34d8e39df42551d0a2070459.pdf |