Airport service quality: a reconceptualization and a practical application on the non-aeronautical services
In line with the advancing airway capability, the non-aeronautical business opportunities at airports are also in growth. To attract more passengers or to generate extra income over non-aeronautical services, the airport decision-makers need to evaluate the quality of their services. This study aims...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Vilnius Gediminas Technical University
2020-12-01
|
| Series: | Aviation |
| Subjects: | |
| Online Access: | https://journals.vgtu.lt/index.php/Aviation/article/view/13290 |