Factors of professional burnout of specialists (on the exaple of employees of the contact center)
The article presents the results of a longitudinal study of the factors of professional burnout of contact center employees, such as length of service, intensity of activity, professional success and professional motivation. The research was conducted in 2 stages. The total sample size was 78 respon...
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| Format: | Article |
| Language: | Russian |
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Moscow State University of Psychology and Education
2017-10-01
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| Series: | Консультативная психология и психотерапия |
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| Online Access: | http://psyjournals.ru/en/mpj/2017/n4/Matyushkina.shtml |