Validation of a Measure of Service Climate in Organizations
El Clima de Servicio resulta crítico en organizaciones del sector servicios. Refleja la importanciaque las organizaciones atribuyen a la calidad del servicio así como los esfuerzos para complacer a los clientes. Considerando el trabajo de Schneider, White y Paul (1998) como punto de partida, este t...
Main Authors: | Hugo Carrasco, Vicente Martínez-Tur, José M. Peiró, Carolina Moliner |
---|---|
Format: | Article |
Language: | English |
Published: |
Colegio Oficial de Psicólogos de Madrid
2012-01-01
|
Series: | Journal of Work and Organizational Psychology |
Online Access: | http://www.redalyc.org/articulo.oa?id=231324583001 |
Similar Items
-
Service Climate and Display of Employees’ Positive Emotions: The Mediating Role of Burnout and Engagement in Services
by: Hugo Carrasco, et al.
Published: (2011-07-01) -
QUALITY AND WELL-BEING IN SERVICE ORGANIZATIONS: THE ROLE OF SERVICE CLIMATE AND ORGANIZATIONAL JUSTICE
by: Vicente Martínez-Tur, et al.
Published: (2014-05-01) -
STRUCTURE AND VALIDATION OF A CONTEXTUAL QUALITY OF LIFE SCALE FOR PEOPLE WITH INTELLECTUAL DISABILITIES IN SOCIAL SERVICES: AN ORGANIZATION-ORIENTED MEASURE FROM AN EXTERNAL PERSPECTIVE
by: Carolina Moliner, et al.
Published: (2013-09-01) -
Validating justice climate and peer justice in a real work setting
by: Agustin Molina, et al.
Published: (2016-12-01) -
Participation in collaborative projects as a precursor of trust in organizations for individuals with intellectual disability.
by: Naiara Vidal, et al.
Published: (2020-01-01)