Presenting modified Servqual model to evaluate flight attendant services: Iran Air case study
The investigation of customer`s viewpoints and utilizing their ideas and expectations in improving the quality of the products, has turned to one of the key concerns of the companies working in all fields. Airline industry as one of the most extensive modes of transportation should be strictly accur...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
OmniaScience
2019-07-01
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| Series: | Journal of Airline and Airport Management |
| Subjects: | |
| Online Access: | http://www.jairm.org/index.php/jairm/article/view/130 |