Customer experiences and return patronage in restaurants at OR Tambo International Airport in Johannesburg, South Africa.
Considering the fact that OR Tambo International Airport is the biggest and busiest airport in Africa, restaurant sales at the airport have been relatively low, with restaurants realising below-industryaverage revenue. The purpose of the study was to gain insight into restaurant customers’ experienc...
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| Format: | Article |
| Language: | English |
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AfricaJournals
2018-01-01
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| Series: | African Journal of Hospitality, Tourism and Leisure |
| Subjects: | |
| Online Access: | https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_11_vol_7__1__2018.pdf |