Analisis kepuasan pemustaka terhadap kualitas layanan perpustakaan di perguruan tinggi vokasi dengan metode servqual dan importance-performace analysis
Introduction. Library in Vocational Higher Education is required to provide the best services in facilities, learning environmentbased on the characteristics of vocational education. This study aims to measure the level of satisfaction of library services in vocational colleges. Data Collection M...
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| Format: | Article |
| Language: | English |
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Universitas Gadjah Mada
2018-12-01
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| Series: | Berkala Ilmu Perpustakaan dan Informasi |
| Subjects: | |
| Online Access: | https://jurnal.ugm.ac.id/bip/article/view/32602 |