The Effect of O2O Retail Service Quality in Supply Chain Management

The present study focuses on a single-vendor, single-buyer supply chain model for a single type of product with upgraded service provided to the buyer by the vendor. Vendors often increase their profit by providing a lower quality of a particular product. In this study, an advanced supply chain mode...

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Bibliographic Details
Main Authors: Bimal Kumar Sett, Bikash Koli Dey, Biswajit Sarkar
Format: Article
Language:English
Published: MDPI AG 2020-10-01
Series:Mathematics
Subjects:
Online Access:https://www.mdpi.com/2227-7390/8/10/1743