Digitalisation Advances and Hospitality Service Encounters
A new hospitality concept gives more autonomy to the clients and mobility to the front-line employees. The objective of this research was to observe in situ the actors, customers and receptionists, operating in renewed lobbies. The research questions focus on how customers respond to the increased e...
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| Format: | Article |
| Language: | English |
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Niccolò Cusano University-Rome
2016-09-01
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| Series: | Symphonya |
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| Online Access: | https://symphonya.unicusano.it/article/view/11910 |