The Impact Of Service Quality On The Loyalty Of Patients Referring To Outpatient Clinics Of Studied Hospitals In Tehran

The Impact Of Service Quality On The Loyalty Of Patients Referring To Outpatient Clinics Of Studied Hospitals In Tehran

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Background and Aim: The present case study aims to investigate the impact of service quality on patients' loyalty to the services rendered in outpatient clinics of the studied hospitals throughout Tehran. Materials and Methods: This is a descriptive-analytical survey in which 242 outpatients re...

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Bibliographic Details
Main Authors: Mohammad Sabahi Bidgoli, Mahmud Reza Gohari, Seyed jamalodin Tabibi, Somayeh Shahri
Format: Article
Language:fas
Published: Tehran University of Medical Sciences 2012-11-01
Series:پیاورد سلامت
Subjects:
Loyalty
Service Quality
Clinic
Online Access:http://journals.tums.ac.ir/PdfMed.aspx?pdf_med=/upload_files/pdf/22447.pdf&manuscript_id=22447

Internet

http://journals.tums.ac.ir/PdfMed.aspx?pdf_med=/upload_files/pdf/22447.pdf&manuscript_id=22447

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