The association between Asian patient race/ethnicity and lower satisfaction scores

The association between Asian patient race/ethnicity and lower satisfaction scores

Abstract Background Patient satisfaction is increasingly being used to assess, and financially reward, provider performance. Previous studies suggest that race/ethnicity (R/E) may impact satisfaction, yet few practices adjust for patient R/E. The objective of this study is to examine R/E differences...

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Bibliographic Details
Main Authors: Lillian Liao, Sukyung Chung, Jonathan Altamirano, Luis Garcia, Magali Fassiotto, Bonnie Maldonado, Paul Heidenreich, Latha Palaniappan
Format: Article
Language:English
Published: BMC 2020-07-01
Series:BMC Health Services Research
Subjects:
Patient satisfaction
Race/ethnicity
Cultural differences
Online Access:http://link.springer.com/article/10.1186/s12913-020-05534-6

Internet

http://link.springer.com/article/10.1186/s12913-020-05534-6

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