The association between Asian patient race/ethnicity and lower satisfaction scores
Abstract Background Patient satisfaction is increasingly being used to assess, and financially reward, provider performance. Previous studies suggest that race/ethnicity (R/E) may impact satisfaction, yet few practices adjust for patient R/E. The objective of this study is to examine R/E differences...
Main Authors: | Lillian Liao, Sukyung Chung, Jonathan Altamirano, Luis Garcia, Magali Fassiotto, Bonnie Maldonado, Paul Heidenreich, Latha Palaniappan |
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Format: | Article |
Language: | English |
Published: |
BMC
2020-07-01
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Series: | BMC Health Services Research |
Subjects: | |
Online Access: | http://link.springer.com/article/10.1186/s12913-020-05534-6 |
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