A Benchmarking of Service Quality in Telecommunication Services: Case Study in Kurdistan Region of Iraq

A Benchmarking of Service Quality in Telecommunication Services: Case Study in Kurdistan Region of Iraq

This study aims to evaluate the comparative advantages of each GSM firm toward one another via applying benchmarking methods. To do this, a survey questionnaire has been conducted on 514 GSM service users in Kurdistan Region of Iraq. Collected data has been analyzed proposing analytic hierarchy p...

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Bibliographic Details
Main Author: Ahmet Demir
Format: Article
Language:English
Published: Ishik University 2019-03-01
Series:International Journal of Social Sciences & Educational Studies
Subjects:
Benchmarking
Service Quality
AHP
VIKOR
Strategic Management
Online Access:http://ijsses.org/wp-content/uploads/2019/03/A-Benchmarking-of-Service-Quality-in-Telecommunication-Services-Case-Study-in-Kurdistan-Region-of-Iraq.pdf

Internet

http://ijsses.org/wp-content/uploads/2019/03/A-Benchmarking-of-Service-Quality-in-Telecommunication-Services-Case-Study-in-Kurdistan-Region-of-Iraq.pdf

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