Product Customer Satisfaction Measurement Based on Multiple Online Consumer Review Features

With the development of the e-commerce industry, various brands of products with different qualities and functions continuously emerge, and the number of online shopping users is increasing every year. After purchase, users always leave product comments on the platform, which can be used to help con...

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Bibliographic Details
Main Authors: Yiming Liu, Yinze Wan, Xiaolian Shen, Zhenyu Ye, Juan Wen
Format: Article
Language:English
Published: MDPI AG 2021-05-01
Series:Information
Subjects:
Online Access:https://www.mdpi.com/2078-2489/12/6/234