Analisis Tingkat Kepuasan Konsumen terhadap Pelayanan Bongkar-Muat Barang pada Terminal Petikemas Semarang
This study aims to analyze the level of consumer expectations and service performance and user satisfaction level loading service at Semarang Container Terminal. It also analyzes the factors that must be maintained, high priority, low priority and customer satisfaction excessive loading and unloadin...
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| Format: | Article |
| Language: | English |
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Universitas Diponegoro
2015-10-01
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| Series: | Media Komunikasi Teknik Sipil |
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| Online Access: | http://ejournal.undip.ac.id/index.php/mkts/article/view/9256 |