TQM and firms performance: An EFQM excellence model research based survey
The purpose of this article is to develop an instrument for measuring TQM implementation following the European Foundation for Quality Management Excellence Model and to provide empirical evidence on the relationship between management practices and measures of business performance in the model. To...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
International Journal of Business Science and Applied Management
2007-01-01
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| Series: | International Journal of Business Science and Applied Management |
| Subjects: | |
| Online Access: | http://www.business-and-management.org/download.php?file=2007/2_2--21-41,Santos-Vijande,Alvarez-Gonzalez.pdf |