An empirical study to analyze CRM strategy using BSC
In the new marketing paradigm that is based on the relationship marketing, corporations and organizations look for retaining and enhancing the long run relationships with their customers. Customer relationship management (CRM) as a heart of the new marketing paradigm includes numbers of mechanisms t...
Main Authors: | , , |
---|---|
Format: | Article |
Language: | English |
Published: |
Growing Science
2012-08-01
|
Series: | Management Science Letters |
Subjects: | |
Online Access: | http://www.growingscience.com/msl/Vol2/msl_2012_97.pdf |