A study on the effect of the physical environment in an airplane on customer loyalty
<p class="a"><strong>Purpose: </strong>The purpose of this study is to identify the effect of the in-flight physical environment on perceived quality and customer loyalty.</p> <p class="a"><strong>Design/methodology/approach: </strong>For...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
OmniaScience
2015-10-01
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| Series: | Journal of Airline and Airport Management |
| Subjects: | |
| Online Access: | http://www.jairm.org/index.php/jairm/article/view/47 |