Designing The Improvement of SPAM UNS Water Dispenser Service Quality

Designing The Improvement of SPAM UNS Water Dispenser Service Quality

SPAM (Sistem Pengolahan Air Minum or Drinking Water Treatment System) UNS was established in 2015 to meet the drinking water needs of the UNS academic community by providing 129 dispensers and water tap machines spread across buildings at UNS. A survey conducted by UNS students in 2017 showed that 5...

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Bibliographic Details
Main Authors: Yosua Natalianto, Eko Pujiyanto, Wahyudi Sutopo
Format: Article
Language:English
Published: Muhammadiyah University Press 2020-06-01
Series:Jurnal Ilmiah Teknik Industri
Subjects:
service quality
six sigma
water services
Online Access:http://journals.ums.ac.id/index.php/jiti/article/view/9413

Internet

http://journals.ums.ac.id/index.php/jiti/article/view/9413

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