Rail-based Public Transport Service Quality and User Satisfaction – A Literature Review

Rail-based Public Transport Service Quality and User Satisfaction – A Literature Review

While rail-based public transport is clearly a more advanced and preferable alternative to driving and a way of overcoming traffic congestion and pollution problems, the rate of uptake for rail travel has remained stagnant as a result of various well-known issues such as that commuters either use a...

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Bibliographic Details
Main Authors: Ahmad Nazrul Hakimi Ibrahim, Muhamad Nazri Borhan, Nur Izzi Md. Yusoff, Amiruddin Ismail
Format: Article
Language:English
Published: University of Zagreb, Faculty of Transport and Traffic Sciences 2020-05-01
Series:Promet (Zagreb)
Subjects:
public transport
railway
service quality
user satisfaction
literature review
Online Access:https://traffic.fpz.hr/index.php/PROMTT/article/view/3270

Internet

https://traffic.fpz.hr/index.php/PROMTT/article/view/3270

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