Implementing a digital patient feedback system: an analysis using normalisation process theory

Implementing a digital patient feedback system: an analysis using normalisation process theory

Abstract Background Patient feedback in the English NHS is now widespread and digital methods are increasingly used. Adoption of digital methods depends on socio-technical and contextual factors, alongside human agency and lived experience. Moreover, the introduction of these methods may be perceive...

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Bibliographic Details
Main Authors: Bie Nio Ong, Damian Hodgson, Nicola Small, Papreen Nahar, Caroline Sanders
Format: Article
Language:English
Published: BMC 2020-05-01
Series:BMC Health Services Research
Subjects:
Digital methods
Patient feedback
Primary care
Acute care
Mental health
Normalisation process theory
Online Access:http://link.springer.com/article/10.1186/s12913-020-05234-1

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http://link.springer.com/article/10.1186/s12913-020-05234-1

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