Service failure and complaints management in higher education institutions
The higher education sector has evolved over the past decade due to the ever-changing needs of students who are its primary customers. As a result, most students have to deal with unmet expectations which subsequently lead to service failure. Even though service failure cannot be eliminated, higher...
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Format: | Article |
Language: | English |
Published: |
Ümit Hacıoğlu
2021-05-01
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Series: | International Journal of Research In Business and Social Science |
Subjects: | |
Online Access: | https://www.ssbfnet.com/ojs/index.php/ijrbs/article/view/1098 |