Discours et enjeux d’une normalisation linguistique dans un milieu de travail
Abstract This paper explores the results of imposing a professional norm of the French language during peer-coaching at a call centre. First, the author examines employees’ reactions towards the establishment of a new standardized norm in the workplace. The author also investigates the establishm...
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| Format: | Article |
| Language: | English |
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Carleton University
2003-12-01
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| Series: | Canadian Journal of Applied Linguistics |
| Online Access: | https://journals.lib.unb.ca/index.php/CJAL/article/view/19796 |